Q: Does QSI sell to the general public?
A: No. Quick and Simple Imports is a wholesale supplier serving business customers only, including pet crematories, veterinary clinics, and funeral homes throughout North America.
Q: Do I need an online account:
A: Yes. All customers must create an approved online account to access pricing and place orders through our website. If you are an existing customer who has previously ordered by phone or email, you will still need to register for online access.
Q: How do I register for an online account?
A: You can register by visiting our account registration page and completing the required information. Once your application has been reviewed and approved, you will receive access to pricing and ordering through our website.
Q: Is my personal data safe if I create an online account?
A: Yes, please refer to our Privacy Policy for more informaiton.
Q: What happens if I forget my password?
A: If you forget your password, you can reset it through the login page by selecting “Forgot Password.” For security reasons, we do not have access to your password.
Q: How do I know my online order has been successfully received?
A: Once your order is submitted, you will receive an email confirmation.
We process orders Monday - Friday from 9am EST - 5pm EST. If you do not receive an order confirmation within 24-48 hours, please contact us at (248) 352-0110 or orders@importedbyqsi.com, and we will be happy to assist you.
Q: Can I pay my invoice with a credit card?
A: No, we do not accept credit card payments. We do this in an effort to keep our costs as low as possible by not having to pass on transaction fees to our customers. More details about all of our billing information can be found on our Billing Policy page.
Q: Where do your products come from?
A: We work with a network of trusted domestic and international manufacturers to source our products. Our focus is on providing consistent quality, reliable availability, and products that meet the needs of professionals in the pet aftercare industry.
Q: Are your products ethically sourced?
A: We strive to partner with suppliers who share our commitment to responsible manufacturing practices. We work closely with our vendors to ensure quality, consistency, and appropriate standards in production.
Q: What is your quality control process?
A: We take quality seriously at every stage. Products are evaluated throughout the sourcing and fulfillment process to ensure they meet our standards before reaching our customers.
If any issue arises, we work promptly with our customers to resolve it in accordance with our Replacements and Returns Policy.
