Quick and Simple Imports is committed to providing quality products and reliable service to our business customers. Due to the nature of our products and industry, all return and damage requests are handled with care and evaluated on a case-by-case basis.
Damaged Shipments
If your order arrives damaged:
- You must notify us within 5 business days of delivery
- Please retain all original packaging and damaged items
- Photos of the damage (including packaging) are required
We will work with you to:
- File a claim with the carrier
- Replace the damaged items or issue a credit, as appropriate
Failure to report damage within the required timeframe may result in denial of the claim.
Shipping Errors
If you receive incorrect items:
- Notify us within 5 business days of delivery
- We will arrange for correction at no additional cost
Returns (Non-Damaged Items)
Due to the specialized nature of our products, returns are limited.
Returns may be considered if:
- The request is made within 10 business days of delivery
- Items are unused, in original condition, and in original packaging
- Prior authorization is obtained from Quick and Simple Imports
Approved returns may be subject to:
- A restocking fee
- Return shipping costs (customer responsibility)
Custom, special-order, or personalized items are non-returnable.
Refunds and Credits
Approved returns or claims will be resolved through:
- Replacement product
- Account credit
- Refund (if applicable)
Refund method will be determined based on the original transaction and circumstances.
Contact for Claims and Returns
To report damage, request a return, or resolve an issue, please contact us:
Email: info@importedbyqsi.com
Phone: (248) 352-0110
